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Updated in April 2025
10 Best Live Chat Plugin in 2025
Live chat plugins are vital for Indian small and medium businesses (SMBs) as they want to improve customer engagement, increase conversions, and offer real-time support in 2025. In this guide, we will discuss what live chat plugins are and why they are important, as well as review the best live chat plugins in terms of usability, affordability, and features such as customer relationship management (CRM) integration, mobile responsiveness and notifications. We will look at the performance of LiveChat, Tidio, and Tawk.to JivoChat, Crisp, Zendesk Chat, PureChat, and Chaty, particularly in the context of Indian SMBs.
Top 10 Live Chat Plugin in 2025
- Ticketing System
- Real Time Chat
- Chat Customization
- Conversion Routing
- Chat Transcripts
- Chatbots
- Customizable Chat Widgets
- Chatbots and Automation
- Visitor Tracking and Monitoring
- Chat Transcripts
- Social Media Integration
- Multi Website Support
- Customizable Chat box
- Live Translate
- Real Time Chat
- Chatbots and Automation
- Multi Language Support
- Customizable Chat Widgets
- Customizable Chat Widgets
- Ticking System
- Knowledge Base Integration
- Chat Routing
- Multi Channel Communication
- Mobile App Support
- Chat Transcripts
- Visitor Alerts
- Customizable Chat Widgets
- Easy setup and customization
- Analytics and reporting
- Real Time Chat
What Is a Live Chat Plugin and Why Would You Use One on Your Website?
A live chat plugin is a WordPress plugin that gives your website the ability to offer live chat capabilities. This means customers are able to engage in an instant, real-time chat with your business through a chat widget on your website, typically planted in the bottom-right corner of the screen. Applications like Tidio and LiveChat allow customer support teams to respond to questions, guide customers through purchases, and capture leads to improve the customer experience.
Why Use It:
- Instant Support: Fix customer issues in record time and elevate their satisfaction levels (e.g. instant customer satisfaction of 96% with the LiveChat tool).
- Increased Conversions: Live chat will drive sales 3x higher by answering pre-sale questions.
- Lead Capture: Use chat plugins like OptinMonster and Crisp to turn live chat into leads with a nice form when customers are offline.
- Reduce Support Tickets: Answer questions in the chat bubble, rather than through emails or over the phone.
- Personalisation: With tools like JivoChat, you can track a visitor’s behaviour and address their concerns personally, building trust.
LiveChat
- Pricing: Pricing plans start at $20 per agent per month (₹1,660); 14-day free trial.
- Coverage: Customizable widget, ticketing, analytics, CRM.
Tidio
- Pricing: Free for 50 chats per month; Starter is $29 (₹2,410) per month.
- Coverage: Live chat, chatbots, WhatsApp integration, ticketing.
X Insight: An Indian e-commerce business owner on X shared that Tidio can help recover 15% more abandoned carts by sending chat invites proactively.
Let’s get deep dive into the top 5 Best Live Chat Plugin in 2025
Features:
- LiveChat offers features such as chat customization, proactive chat invitations, chat routing, and canned responses. It also includes analytics and reporting, ticketing gadget integration, and third-party app integrations with equipment like CRM, e-mail advertising, and eCommerce platforms.
Advantages:
- LiveChat is person-pleasant, with a sleek interface and vast customization alternatives. It presents actual-time customer service and income assistance, improving purchaser satisfaction and conversion fees. The platform also gives complete analytics for overall performance monitoring.
Use Cases:
- LiveChat is right for businesses of all sizes looking to enhance customer service, improve income thru stay engagement, and advantage insights into purchaser conduct. It's particularly beneficial for eCommerce websites and provider-orientated groups.
Pricing:
- LiveChat's starts at a pricing $20/month and it ranges with features and price raises up to $59/month.
Features:
- HubSpot's live chat device is a part of its CRM platform, presenting stay chat, chatbots, ticketing, and e-mail integration. It consists of capabilities like computerized workflows, segmentation, and particular analytics. HubSpot additionally provides a unified inbox for dealing with all customer interactions.
Advantages:
- HubSpot's live chat seamlessly integrates with its CRM, supplying a centralized platform for consumer interactions. It gives effective automation capabilities, complete analytics, and the capacity to create personalized chat reviews.
Use Cases:
- HubSpot is appropriate for organizations looking to combine live chat with their CRM, automate customer service approaches, and benefit a unified view of customer interactions. It's perfect for medium to huge agencies specializing in inbound advertising and income.
Pricing:
- HubSpot offers a different plan with the $20/month to $60/month with varying features at each level of pricing.
Features:
- Zendesk Chat includes actual-time chat, chat triggers, computerized responses, tourist monitoring, and analytics. It integrates with Zendesk Support for a continuing ticketing revel in and gives customization options for chat widgets.
Advantages:
- Zendesk Chat offers strong integration with Zendesk's assist surroundings, improving customer service skills. It offers superior features like visitor monitoring and triggers, helping agencies engage proactively with visitors.
Use Cases:
- Zendesk Chat is right for companies already the use of Zendesk for customer service, trying to offer actual-time help, and enhance client pleasure. It's especially beneficial for help groups and customer support-oriented groups.
Pricing:
- Zendesk Chat gives a loose plan and prices vary from each pricing level starting at $19/month to $70/month.
Features:
- Zotabox offers stay chat, social buttons, pop-ups, contact paperwork, and promotional bars. It includes customization alternatives, computerized messages, vacationer concentrated on, and integration with email advertising services.
Advantages:
- Zotabox is straightforward to installation and offers a number of equipment to boom engagement and conversions. It gives great customization, integrates with popular e-mail advertising and marketing structures, and offers a number promotional equipment past stay chat.
Use Cases:
- Zotabox is suitable for small agencies and eCommerce web sites trying to beautify patron engagement, develop their electronic mail list, and increase sales thru centered promotions and real-time chat.
Pricing:
- Zotabox gives starts with free plan and with restricting features at each stage with varying pricing. Starting at a price of $12.99/month to $79.99/month.
Features:
- Crisp gives live chat, chatbots, electronic mail, SMS, and social media messaging in a single platform. It consists of capabilities like a shared inbox, automatic responses, tourist profiles, and precise analytics. Crisp also provides video calls and display sharing.
Advantages:
- Crisp's all-in-one messaging platform permits businesses to control all consumer interactions from an unmarried interface. It offers advanced features like video calls and screen sharing, improving assist abilities and improving client enjoy.
Use Cases:
- Crisp is good for companies seeking to centralize their consumer verbal exchange, offer real-time assist, and leverage superior capabilities like video requires higher purchaser interactions. It's suitable for customer service teams and provider-oriented companies.
Pricing:
- Crisp offers a free plan with limited features and pricing starts with unlocking more features and price starts at $25/month to $95/month.
Which WordPress Live Chat Plugin Is the Best Overall?
Best WordPress live chat plugins for 2025, based on features, usability, and performance:
LiveChat – industry leader with 36,000+ users, with a fresh-looking interface, advanced analytics, and more than 200 integrations (e.g., WooCommerce, MailPoet). Best for SMBs and e-commerce.
- Features: ticketing, analytics, CRM integrations, multi-channel, etc.
- Details: $20/agent a month (₹1,660); 14-day free trial.
Tidio – combines live chat and AI chatbots, with multi-channel support (WhatsApp, Messenger).
- Features: chatbots, WhatsApp integrations, ticketing, analytics, etc.
- Details: free up to 50 chats/month (2-3 an hour); Starter $29/month (₹2,410).
Crisp– A modern platform that combines live chat, chatbots, and CRM. It supports 2 agents for free and is great for small teams.
- Features: chatbots, CRM, team inbox from your team, WhatsApp integrations, etc.
- Details: free up to 2 agents; Mini $45 per month (₹3740).
Why LiveChat Wins:
- It has enterprise-grade features, a 96% CSAT, and seamless integration with WooCommerce. It´s the perfect communication app for Indian SMBs.
X users rave about its analytics that greatly improved their conversions by over 20%.
Which Live Chat Plugin Is the Most Affordable?
The cheapest live chat plugins for 2025 include:
Tawk.to: Free with unlimited agents and chats. Even visitor tracking.
- Features: Free live chat, visitor tracking, customizable widget, apps on mobile.
- Details: Free with add-ons $15/month.
- Biggest savings: Try Tawk. to for free live chat.
Chaty: Free with basic chat with WhatsApp and Messenger.
- Features: WhatsApp/Messenger chat, customizable widget, triggers.
- Details: Free with a premium version at $13/month.
- Budget-friendly: Try Chaty for affordable chat.
JivoChat: Free with 2 agents and unlimited chats.
- Features: Multi-channel chat, proactive invites, chatbots.
- Details: Free for 2 agents and then $19/month.
- Cost-effective: Try JivoChat for affordable chat.
Tidio: Free version includes 50 chats/month and has chatbots and ticketing.
- Features: Chatbots, integration with WhatsApp, ticketing, and analytics.
- Details: Free for 50 chats/month and then $29/month for a Starter plan.
- Value maximisation: Try Tidio for affordable chat.
Best option rated: Tawk. To is the most affordable option with a solid free plan, best for startups and not-for-profits with little funding. Users recommend it for Indian bloggers.
Best Live Chat Software for Indian SMBs in 2025 (Price + Value)?
For Indian SMBs, these plugins have the best price and value:
Tawk.to: There is a free option that covers unlimited agents, unlimited chats and visitor tracking and can bill you in INR through a payment processor named Razorpay. It is best for new businesses.
- Features: Free live chat, visitor tracking, mobile apps, customizable widget.
- Details: Free or add-ons are $15/month.
Tidio: Free for the first 50 chats/month and has a chatbot and WhatsApp features.
- Features: Chatbots, WhatsApp/Messenger with ticketing.
- Details: Free for 50 chats/month, Starter $29/month.
JivoChat: Free for 2 agents and multi-channel (WhatsApp and email) options.
- Features: Multi-channel, proactive invites, chatbots and analytics.
- Details: Free for 2 agents, Paid $19/month.
Crisp: Free for 2 agents and has chatbot and CRM features.
- Features: Chatbots, CRM, with WhatsApp integration, team inbox.
- Details: Free for 2 agents, Mini $45/month.
Why are they the best fit for India?
If price to value is your benchmark, then Tawk. to will give you the best value with their free pricing option. Tidio and JivoChat allow federal scalability with a low-cost paid option (billing in INR with the Razorpay option). Crisp is ideal for an SMB comparing CRM options.
Are Notifications and File Support Included in Free Live Chat Plugins?
Yes, notifications and file support are available on most free live chat plugins:
- Notifications: Free versions of Tawk.to Tidio, JivoChat, and Crisp let agents know whenever they have a new chat or message by providing real-time desktop/mobile notifications to make sure they can respond immediately.
- File Support: File support provides the ability to share files (for example, PDFs, images) during chats.
File support is available in the following plugins:
Tawk.to: Free file sharing, unlimited number of agents, and notifications.
- What you get: Free chat, notifications, file sharing, and visitor tracking.
- Fine print: Free; add-ons of $15/month.
Tidio: Free plan includes file sharing and notifications for up to 50 chats/month.
- What you get: Chatbots, notifications, file sharing, and WhatsApp integration.
- Fine print: Free for 50 chats/month; Starter at $29/month.
JivoChat: Free version with file sharing and notifications for 2 agents.
- What you get: Multi-channel, notifications, file sharing, and proactive invites.
- Fine print: Free for 2 agents; Paid version at $19/month.
Limits: Each of the free plans may have limitations on the size of the files (for example, Tidio’s file size limit is 5MB), and they would not have access to any of the advanced triggers. Premium plans provide file support for larger files and also custom notifications.
X Insight: Many Indian bloggers on X mention that free notifications in Tawk allow them to respond 30% sooner.
Comparison of Chat Plugins and Chatbot Services- Which is Best?
Chat Plugins (e.g. LiveChat or Tawk.to) concentrate on human-agent chats in real-time. It also gives users customizable widgets and integrations. Chatbot Services (e.g. Tidio or Crisp) are focused on using automation with AI as a first line to answer FAQs and qualify leads, and with a human fallback. A Comparison:
Chat Plugins:
- Pluses: Customers are receiving assistance from a real person. Ideal for complex questions. LiveChat also has ticketing and Analytics.
- Features: Ticketing, Analytics, CRM integration, Multi-Channel.
- Details: Starting at $20 per agent, per month.
- Minuses: Requires agents that are active. If you want 24/7 support, it can be costly.
- Best for: E-commerce that requires thoughtful humans giving support (i.e. WooCommerce stores).
Chatbot Services:
- Pluses: 75% of customer questions can be answered with automation. They can be effective when customers are using them at all hours (e.g. if they are also in Australia’s time zone). Tidio’s chatbots are free.
- Features: AI chatbots, WhatsApp integration, ticketing
- Details: Free for 50 chats per month; Starter is $29/month.
- Minuses: Limited in answering complex issues. Impersonal experience, if not addressed.
- Best for: SMBs (i.e. small-medium businesses) that receive a high volume of queries and have limited team members available.
Hybrid Options: Crisp and JivoChat are hybrid in nature and combine chatbots and human chats.
- Crisp, Features: Chatbots, CRM, WhatsApp integration.
- Details: Free for 2 agents; Mini is $45 per month.
To balance both human/machine, just explore Crisp.
Which Option is the Best Choice? Tidio or Crisp will work for most SMBs, especially those located in India, requiring some automation but also having some human support. Users reported that using Tidio chatbots results in 40% less time to respond.
How Do I Connect Live Chat with CRM Systems?
Most live chat plugins lead to CRM integration. The plugins will allow you access to customer data and help streamline workflows:
Integration Steps:
- Install the chat plugin (LiveChat, Zendesk Chat, etc) on your WordPress site.
- Connect the plugin to a CRM system, either through API keys or by using one of the possible native integrations with the chat plugin (MailPoet, WooCommerce, etc).
- Map chat data (name, emails, etc.) to the respective CRM fields to ensure a seamless transition to lead tracking.
VALIDATED CRMs: LiveChat, Crisp, and Zendesk Chat connect to HubSpot, Salesforce, and Zoho CRM; Tidio connects to MailPoet and WooCommerce.
Key Plugins:
LiveChat: Connects your chats to HubSpot or Salesforce and saves your conversations automatically.
- Key Features: Sync with a CRM integration, ticketing, and analytics.
- Details: Starts at $20/agent/month.
Zendesk Chat: Connects to a CRM on every channel and retains conversation history.
- Key Features: Chat syncs with a CRM, AI chatbots, multi-channel and collaboration.
- Details: Starts at $25/month (₹2080) with a free trial.
Crisp: Has a built-in CRM with connectivity to WooCommerce and MailPoet.
- Key Features: CRM, chatbots, integration with WhatsApp.
- Details: Free for 2 agents and Mini starts at $45/month.
Benefits: A CRM will keep track of customer journeys, you will cut down on users asking repeat questions, and customers will see a conversion increase of anywhere from 10-20%.
X Insight: Indian SMBs have stated good things about LiveChat integration with HubSpot, allowing for smooth lead management.
Are Live Chat Plugins Compatible with Mobile Devices?
Yes, live chat plugins are mobile-optimised for customers and agents alike:
- Customer Experience: Widgets (Tidio, JivoChat) are mobile responsive and built to work on small screens, i.e. touch-friendly interfaces.
- Agent Experience: Plugins offer an app on the iOS/Android app store or a dashboard, for agents to respond to engagements (e.g. Tidio, JivoChat, LiveChat) on the go!
Tawk.to: Free apps for mobile, includes a responsive widget, and includes visitor tracking.
- Features: Mobile apps, free chat, visitor tracking.
- Details: Free; add-ons $15/month.
Tidio: Free apps for mobile & responsive widgets, supports 183 languages.
- Features: Mobile apps, chatbots, support for WhatsApp.
- Pricing: 50 chats/month for free, Starter accounts $29/month.
LiveChat: Mobile apps with full functionality and push notifications.
- Features: Mobile apps, ticketing, CRM Plus; supported by the LiveChat app.
- Pricing: €20 (€20/agent) per month.
Performance: Live chat plugin(s) have minimal impact on mobile website speed (e.g. Tawk. to scores 95/100on GTmetrix. Best to use with a caching plugin such as WP Rocket.
- WP Rocket Features: Caching, lazy loading, and performance.
- Pricing: Starts $59/year (₹ 4900).
X Insight: Indian retailers on X say the Tidio mobile app improved agent response times by 25%.
Conclusion
This WordPress Live Chat Plugin Review examined how LiveChat, Tidio, Tawk., JivoChat and Crisp provide empowerment to Indian SMBs in 2025. LiveChat is the leader in premium features. Tawk. to is the best value, and Tidio is the best balance between automation and human support.
Free plans with notifications, file support, and integration with CRMs (e.g., HubSpot) and WP (mobile-ready). Pair with WP Rocket for performance and WooCommerce for e-commerce.
Read about additional chat solutions at Alternate Product to increase customer engagement!
